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Product Support Specialist I

Rua do Canal, Brazil

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Description

About the job:
  • Provide post-implementation product support to AppNexus customers
  • Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible; this may include periodic after-hours and weekend emergency on-call support
  • Coordinate with Product and Engineering teams in identifying, reporting and resolving product issuesa
  • Author, edit, publish and maintain an online knowledge base of known issues/solutions
  • Share knowledge with Console Support team members

Qualifications

About your skills and experience:
  • 2-5 years of work experience
  • Passionate about working in a fast-paced and fluid environment
  • Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues, along with an ability to collaborate cross-functionally
  • Outstanding written and verbal communication skills
  • Ability to work autonomously and as a member of a collaborative team
  • Demonstrable passion for learning new technologies. Knowledge of SQL, HTML, Python and/or data analysis preferred
  • Knowledge of Addressable and Linear TV advertising preferred
More about you:
  • You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
  • You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
  • You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
  • You believe in not only serving customers, but also empowering them by providing knowledge and tools
Job ID 1940985 Date posted 08/16/2019
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