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Technical Support Specialist

Paris, France

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Description

This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company.
About the job:

Deliver post-implementation product support to AppNexus customers
Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas
Provide assistance when needed and share product knowledge with Client Services team members
Nurture close relationships with clients to become a trusted advisor

Qualifications


Outstanding troubleshooting, analytical, and problem-solving abilities
Demonstrable passion for learning new technologies
Strong organization and process-orientation skills, while also being entrepreneurial
Able to proactively achieve goals while being an excellent team player
Must be fluent in English and French or German

Beneficial tech skills (if you don't have all of them, you can learn them at AppNexus!):

Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols
SQL scripting and relational databases
APIs, particularly RESTful is helpful
Job ID 1955999 Date posted 10/21/2019
Career Areas

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