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Sr. Analyst, Services

New York, New York



Xandr is looking for a Sr. Analyst to join the Scaled Services team within our growing Xandr HQ offices.

The Sr. Analyst is responsible for working with our pooled support accounts to retain and grow their businesses through identifying and solving problems to ultimately keep them successful. Scaled Services team members develop a deep understanding of the Xandr platform, identify business opportunities within existing accounts and drive revenue by delivering on client support and Xandr business objectives. This cross-functional role will be focused on supporting our pooled accounts, providing valuable insight to our Commercial teams and working directly with our vendor team to ensure client success.

About the team :
Scaled Services is a driven and results-oriented team that helps support Xandr’s digital advertising products. We are dedicated to earning customer loyalty while building a world-class company together. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team implements and supports customers on the AppNexus platform, obsesses about making them massively successful, and strategizes to help them surpass their goals.

About the job :

• Drive long-term partnership value by developing and understanding of Scaled Services’ clients’ businesses, their technical challenges, operating environment, capabilities and goals as well as the advertising technology industry and competitive landscape.

• Develop and own key client initiatives and play a role in driving adoption of Xandr technologies.

• Understand clients’ KPIs to identify risks to clients achieving their goals

• Drive the creation and delivery of quarterly and annual business reviews with our Commercial teams

• Identify and escalate upsell opportunities to grow incremental business.

• Represent the client needs with other functional teams and provide input to Product to help shape our development roadmap.


About your skills and experience:
• 1-3 years work experience
• Capable of gaining a deep understanding of technology enabled advertising solutions.
• Experience with customer service/account management
• Able to take accountability, work under pressure and meet deadlines.
• Record of going above and beyond, demonstrated track record for exceeding expectations
• Effective communication and presentation skills
• Ability to work autonomously, but also partner and collaborate.
• Ability to multi-task and juggle priorities in a rapid environment.
• Strong organizational skills with attention to detail and eye for improvement and new initiatives.
• Advanced MS office skills.

More about you:

• You are passionate about a culture of learning and teaching.
You love challenging yourself to constantly improve and sharing your knowledge to empower others
• You are the type of person who takes risks when looking for new and creative solutions to complex problems.
• You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build complete and long-term solutions for the whole ecosystem
• You believe in not only serving customers, but also empowering them by providing knowledge and tools

Job ID 1962966 Date posted 12/02/2019
Career Areas


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