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Head of Agency Services - Northern Europe

London, United Kingdom

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Description

Xandr is seeking a bright, highly motivated and experienced Services Leader to spearhead our efforts engaging with Media agencies. The goal of this role is to accelerate the development and engagement with agencies through state-of-the-art Servicing. Develop and run a market leading services proposition for media agencies within 12 months.

The role will consist of:

· Set up a team of highly achieving solutions consultant to deliver success and drive YoY growth
· Expand the team, grow and develop talents, actively create the next generation of leaders
· Develop tools and resources to support new business efforts at scale
· Refine the Client Services practice for Media agencies, developing innovative and holistic engagement to fuel growth (Trading advisory, Technical implementations, Analytics etc. )
· Define and drive KPIs to ensure Services function is lean, effective and a trusted partner to our customers as well as internal stakeholders
· Understand and effectively communicate Xandr’s proposition, technology and solutions to media agencies stakeholders.
· Evangelise the platform through industry events, speaking opportunities, and customer relationships.
· Act as escalation point for more complex and difficult conversations
· Work closely with the Commercial leaders to define and implement account strategy
· Leverage your understanding of Agency Holding companies' business model to position Xandr to build product and services meeting the needs of our clients
· Work with Product Management and other cross-functional teams to help improve the platform and the way we go to market with it.
· Engage with Commercial and Services in other region to align team operations, teach and learn.


Qualifications

Experience

· 7+ year experience in the adtech industry with a specific focus on media trading, operations, planning or analytics.

· Track record of building, leading, coaching and mentoring teams

· Experience in driving high performing culture through clarity and constant holistic feedback

· Brings relevant Media agency context and knowledge with Trading and AdOps experience a requirement

· Experience in navigating Holding companies with an ability to forge relationships across Holding companies' stakeholders

· Ability to be a player as well as coach and provide services and consulting to clients while defining best practices

· Strong ability to translate complex data and technical concepts to a non-technical audience.

· Ability to excel in a client-facing, consultative role developing new solutions.

· Deep knowledge of the operational complexities of media demand and supply worlds.


More about you:  

· You love challenging yourself to constantly improve, and sharing your knowledge to empower others

· You are a self-starter with an entrepreneurial spirit

· You are a quick learner with an ability to rapidly grasp new technology, product changes and market trends

· You care about solving big, systemic problems.

· You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem

· You believe in not only serving customers, but also empowering them by providing knowledge and tools.


About the team:  

Global Services is a diverse group of problem solvers with boundless technical curiosity. Together, we build trusted client partnerships that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team implements and supports customers on our platform, obsesses about making them massively successful, and strategizes to help them achieve their goals. Technology can fundamentally transform our clients’ businesses, and we bring it to life for them
Job ID 1931023 Date posted 06/17/2019
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