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Technical Support Specialist

Hamburg, Germany

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Description

This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company. The role can be based in Berlin, Hamburg or London.

About the job:
  • Deliver post-implementation product support to AppNexus customers Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
  • Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
  • Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas
  • Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor


Qualifications

Job Qualifications

  • Outstanding troubleshooting, analytical, and problem-solving abilities
  • Demonstrable passion for learning new technologies
  • Strong organization and process-orientation skills, while also being entrepreneurial
  • Able to proactively achieve goals while being an excellent team player
  • Must be fluent in English and German (if based in Germany)
  • Beneficial tech skills (if you don't have all of them, you can learn them at AppNexus!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols SQL scripting and relational databases APIs, particularly RESTful is helpful
Job ID 1959716 Date posted 11/08/2019
Career Areas

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