The Account Manager is responsible for managing and growing a book of 3-5 of our agency accounts that leverage our Demand Side Platform (DSP). Our Account Managers provide business consultation, manage client interactions, support product adoption within existing accounts, and drive revenue. We seek candidates who are analytical, business minded, proactive, and thrive in an energetic environment.
This role is perfect for someone who has a passion for problem solving and is seeking a role with direct and significant impact on the short and long-term success of the company. Excellent communication and analytical skills, including the ability to get to the root of a problem, are critical, as is the ability to exercise good judgment independently. The individual needs to be able to breakdown complex technology and explain it with simplicity, as well as liaise with anyone ranging from an analyst to the CEO.
About the team:
The DSP Agency Account Management team supports a portfolio of 200+ agencies of varying size across the US and Canada. This team is experiencing substantial growth and is hiring to meet the opportunity. Our focus is building our clients’ businesses through leading-edge technology solutions and strategic business consulting, and we partner closely with our Services, Product, and Marketing organizations.
About the job:
·Drive long-term partnership value by developing understanding of clients’ business and technical challenges, operating environment, capabilities and goals as well as the advertising technology industry and competitive landscape
·Use knowledge of AppNexus and Xandr offerings, data driven insights, and understanding of client objectives to problem solve together and co-create valuable solutions
·Support the creation and delivery of quarterly and annual business reviews with clients; highlighting progress against jointly-agreed KPIs and identify new opportunities
·Represent the client needs with other functional teams. Improve internal knowledge based on competitive landscape, best in house practices and marketable client success stories
·Provide input to help shape product roadmap and AppNexus
·Serve as a point of escalation and resolution for client service issues
About your skills:
·Ability to excel in a client-facing, consultative role developing complex accounts (client facing experience not required)
·Comfort in building and managing relationships at the senior level (ie C-level contacts)
·Ability to take accountability, work under pressure, set and meet deadlines
·Skilled at managing a project to completion, including scoping, planning, execution, and maintenance
·Capable of gaining a deep understanding of technology enabled advertising
·Ability to effectively communicate, present and influence clients and other stakeholders
·Innately collaborative; demonstrated mastery of cross-functional leadership
·Demonstrated record of going above and beyond
·BA/BS degree required
·4+ years of post-college work experience; work in Finance, Consulting, Enterprise Technology, or an Agency Holding Company a plus
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